Businessman / Businesswoman with federal competency certificate

The three-year basic vocational education provides both practically and academically inclined young people with the opportunity to obtain a federal diploma.

Commercial employees with a Swiss Federal VET Diploma (EFZ) carry out administrative tasks in private or public sector companies. Their responsibilities vary depending on the employer’s field of activity and the nature of their position. They may be involved in business correspondence, accounting (entering transactions, checking payments), processing orders (receiving orders, issuing invoices), customer reception, and general secretarial duties.

Overview of the Range of Tasks

Reception Work

Welcoming clients or visitors
Answering phone calls and handling emails
Operating the scale, i.e., weighing and properly receiving delivered waste materials

Mail Handling

Responding to mail, e.g., information requests, offers, or order confirmations
Sorting incoming mail and distributing it to the appropriate staff
Packaging and franking outgoing mail

Administrative Tasks

Creating documents related to incoming orders (e.g., service orders and invoices)
Checking and entering incoming invoices and submitting them for approval
Posting amounts to keep the accounting records up to date
Scanning documents for forwarding or digital filing
Reviewing, organizing, and archiving letters, files, orders, and reports

Other Tasks

Supporting and supervising apprentices and interns

Requirements

Personal Requirements

Ability to act independently and think in a networked, solution-oriented manner
Strong communication skills
Ability to handle conflicts constructively
Team spirit and collaboration skills
Good manners and a consistently polite and respectful demeanor
Resilience and ability to cope with pressure
Punctuality and reliability

Educational Requirements

Lower secondary school with extended level (Niveau E) or bridging course: average grade of 4.0 (on a 6-point scale) in Mathematics, German, and English. For the elective subject area (WPF 1): grade 4.5 in French
Lower secondary school with advanced level (Niveau A): minimum grade of 5.0 in Mathematics, German, and English

Additional Requirements

Enjoy interacting with people
A knack for working with numbers
Quick comprehension and understanding
Strong organizational skills

Duration
3-year vocational education and training program

Qualification
Upon successful completion of the final examination, graduates earn the protected professional title:
“Commercial Employee with Swiss Federal VET Diploma (EFZ)”

Career Prospects

Opportunities for further education are offered by vocational schools, training centers, and professional associations.

Federal Professional Examination (Berufsprüfung, BP)
With Federal Diploma, e.g.:

Finance and Accounting Specialist
Marketing Specialist
HR Specialist
Fiduciary Expert
Executive Assistant

Advanced Federal Diploma of Higher Education (Höhere Fachprüfung, HFP)
E.g.:

Certified Expert in Accounting and Controlling
Certified Marketing Director
Head of Human Resources with Federal Diploma
Certified Export Manager
Certified Real Estate Fiduciary

Professional College (Höhere Fachschule)
E.g., dipl. Banking Specialist HF, dipl. Business Economist HF, or dipl. Insurance Specialist HF

University of Applied Sciences (Fachhochschule)
Degree programs in related fields, such as Bachelor of Science in Business Administration or Industrial Engineering.
Admission requirements vary depending on the university.

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